Returns & Refunds
Premiumwearstudio takes fit and fabric seriously. This policy explains how to arrange a return or receive a refund with well-informed confidence.
| At a glance | Summary |
|---|---|
| Return window | 30 days from the delivery date |
| Item condition | Unused, unwashed, original tags attached; original packaging |
| Refund Method | Original payment method only |
| Processing Time | 5–7 business days after inspection |
1. Eligibility & Standards
We accept returns and issue refunds for the following cases:
- Defective or damaged items on arrival
- Wrong item or size received
- Items significantly different from description
- Change-of-mind (if condition standards are met)
Standards: Items must be unworn, unwashed, and free of odors, stains, or pet hair. All original tags must be attached to qualify for a full refund.
2. Documentation Requirements
To process your refund request, please provide:
- Clear, well-lit photos of the defect (close-up and full view)
- Front and back photos of the garment
- Photo of the size tag and your order number
3. How to Request a Refund
1
Email [email protected] within 30 ngày.
2
Include order number, reason for return, and required photos.
3
Wait for authorization (usually 1–2 business days).
4
Ship your return. Once inspected, your refund will be triggered.
4. Refund Policy & Fees
| Scenario | Our Error | Change of Mind |
|---|---|---|
| Examples | Damaged, wrong item/size | Fit, preference, wrong size ordered |
| Return Shipping | Covered (Prepaid label) | Paid by customer |
| Original Shipping | Full Refund | Not refunded |
| Refund Amount | 100% of order value | Item price minus original shipping |
5. Refund Timelines
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
- Inspection Period: 1–3 business days after the package arrives at our studio.
- Credit Processing: If approved, your refund will be processed to your original payment method within 5–7 business days.
- Late Refunds: If you haven’t received a refund yet, first check your bank account again, then contact your credit card company, as it may take some time before your refund is officially posted.
Note: We do not charge restocking fees, ensuring you get the most of your money back.
6. Non-Refundable Items
- Items that have been washed, worn, or altered.
- Items missing original tags or packaging.
- Items returned after the 30-day window.
- Gift cards.