Cancellation Policy
Designed for decisive dressing and swift dispatch. Below are the guidelines for order adjustments and cancellations.
| At a glance | Summary |
|---|---|
| Cancellation Window | Within 2 hours of placing your order |
| After Processing | Not guaranteed; interception attempts only |
| Refund Processing | Issued in 5-7 business days to original method |
1. The 2-Hour Window
You may request to cancel your order within 2 hours of purchase [ cite: 1 ]. Since our handling time is 1-1 business days, orders move into processing rapidly to ensure swift delivery [ cite: 1 ]. Requests made after this window may not be honored [ cite: 1 ].
2. Processing & Dispatch
Once an order enters the processing phase or has been shipped, cancellation is no longer guaranteed [ cite: 2 ]. While we will make a reasonable effort to intercept the package, it may still proceed to delivery [ cite: 2 ]. In such cases, the shipment will continue as placed [ cite: 2 ].
3. How to Request
- Email [email protected] within 2 hours [ cite: 3 ].
- Use subject line: Cancellation Request – Order #[number] [ cite: 3 ].
- Include your order number, full name, and a brief reason [ cite: 3 ].
- Wait for our confirmation email regarding approval or next steps [ cite: 3 ].
4. Refund Standards
Approved refunds are issued to the original payment method within 5-7 business days [ cite: 4 ]. Please note that banks may take an additional 5-10 business days to post the credit [ cite: 4 ].
No restocking fees apply [ cite: 4 ]. Original shipping fees are only refunded if Premiumwearstudio is at fault [ cite: 4 ]. All refunds are processed in USD [ cite: 4 ].
5. Address Accuracy
Please review your shipping details carefully [ cite: 5 ]. Address changes after checkout are not guaranteed due to our swift processing times [ cite: 5 ]. Premiumwearstudio is not responsible for undelivered shipments resulting from address errors submitted by the customer [ cite: 5 ].